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Shimano repair form question

FlyinhawaiianFlyinhawaiian Posts: 48 Deckhand
Do you include the 30$ for the platinum service price or is it taken out of the credit card you provide on the form or do you send cash/check?
and also does shimano contact you before charges for parts (ect) are placed on card?
Im sending in a Sustain 4000 FE thats throwing windknots left and right. ive changed line multiple times and also messed with the washers under the drag. it looks like its stacking the line on weird. so i took it to a shimano dealer and he said it might have something to do with the worm gear and to send it in.

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