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Product registration issues w 385ci Kayak

CookinmanCookinman Posts: 880 Officer
edited June 3 in Boating #1
For some reason the Serial # on sticker at the bottom fog my head 385ci head unit returns as " Serial # Not recognized, pls reenter" when I am trying to register my product. It was purchased NIB ( as far as I could tell, and was told )

Is this a known issue w this model?

What do you suggest ?
I have emailed support last night but not heard back..

I need to be able to download Humminbird PC ASAP to get my waypoints transferred to a chip and then to the new unit from an emailed file.

PLS help !

Replies

  • CookinmanCookinman Posts: 880 Officer
    My Profile

    Welcome, Anthony Bertorelli. Log out

    My Equipment | My Profile Information | Register a Product



    Success! You've just updated your account.





    Model

    Purchase Date

    Available Updates



    Select to Remove






    Serial #:1106****-****

    7/29/2011











    OK looks like I got registered I think - But Wher shouls I be seeing the option to Download Huminbird PC ?
    I see no links or anything listed under updates? Isnt that where it should be - pls help !
  • CookinmanCookinman Posts: 880 Officer
    So - I STILL See no humminbird PC or software ID or upgrades after creating my profile, rebooting, uninstall and reinstall, reregister etc........

    ****?

    Sent email to cust SVC - No feedback
    Asking here - No feedback

    Had to download HB PC from 3rd party site to manage waypoints.
    I know its not a $2K unit, but I fish it on a kayak, so really dont want to invest in that kinda dough for something that will eventually get dunked - But seriously Customer Service or Tech Support should cover all ranges of products - no ?

    This is my first Humminbird - Did I make a mistake in choosing HB?
  • Doc StressorDoc Stressor Homosassa, FLPosts: 2,777 Captain
    Go to the Humminbird.com home page and click Support. Select My Account. When you log in, make sure that you click the login box rather than just hitting return. That will take you to your account page, which will have your updates.
  • Joby@Humminbird[email protected] Posts: 20 Greenhorn
    Cookinman did you get you issue resolved. If not give our Customer Service group a call and they will handle it for you. There number is 800-633-1468.
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