Skip to main content
Home Boating

Product registration issues w 385ci Kayak

CookinmanCookinman Posts: 880 Officer
edited June 3 in Boating #1
For some reason the Serial # on sticker at the bottom fog my head 385ci head unit returns as " Serial # Not recognized, pls reenter" when I am trying to register my product. It was purchased NIB ( as far as I could tell, and was told )

Is this a known issue w this model?

What do you suggest ?
I have emailed support last night but not heard back..

I need to be able to download Humminbird PC ASAP to get my waypoints transferred to a chip and then to the new unit from an emailed file.

PLS help !


  • CookinmanCookinman Posts: 880 Officer
    My Profile

    Welcome, Anthony Bertorelli. Log out

    My Equipment | My Profile Information | Register a Product

    Success! You've just updated your account.


    Purchase Date

    Available Updates

    Select to Remove

    Serial #:1106****-****


    OK looks like I got registered I think - But Wher shouls I be seeing the option to Download Huminbird PC ?
    I see no links or anything listed under updates? Isnt that where it should be - pls help !
  • CookinmanCookinman Posts: 880 Officer
    So - I STILL See no humminbird PC or software ID or upgrades after creating my profile, rebooting, uninstall and reinstall, reregister etc........


    Sent email to cust SVC - No feedback
    Asking here - No feedback

    Had to download HB PC from 3rd party site to manage waypoints.
    I know its not a $2K unit, but I fish it on a kayak, so really dont want to invest in that kinda dough for something that will eventually get dunked - But seriously Customer Service or Tech Support should cover all ranges of products - no ?

    This is my first Humminbird - Did I make a mistake in choosing HB?
  • Doc StressorDoc Stressor Homosassa, FLPosts: 2,777 Captain
    Go to the home page and click Support. Select My Account. When you log in, make sure that you click the login box rather than just hitting return. That will take you to your account page, which will have your updates.
  • Joby@Humminbird[email protected] Posts: 20 Greenhorn
    Cookinman did you get you issue resolved. If not give our Customer Service group a call and they will handle it for you. There number is 800-633-1468.
Sign In or Register to comment.
Magazine Cover

GET THE MAGAZINE Subscribe & Save

Digital Now Included!


Give a Gift   |   Subscriber Services

Preview This Month's Issue

Buy Digital Single Issues

Don't miss an issue.
Buy single digital issue for your phone or tablet.

Buy Single Digital Issue on the Florida Sportsman App

Other Magazines

See All Other Magazines

Special Interest Magazines

See All Special Interest Magazines

GET THE NEWSLETTER Join the List and Never Miss a Thing.

Get the top Florida Sportsman stories delivered right to your inbox.


Phone Icon

Get Digital Access.

All Florida Sportsman subscribers now have digital access to their magazine content. This means you have the option to read your magazine on most popular phones and tablets.

To get started, click the link below to visit and learn how to access your digital magazine.

Get Digital Access

Not a Subscriber?
Subscribe Now