Roofer Recommendations Big Pine Key?

I have searched and found a few but am hoping for some personal referrals.

We have a damaged roof and am trying to get a quote for repair and a quote to install new metal roof. I am waiting on insurance adjuster to inspect and provide cost for repair. Thanks for any assistance.

Replies

  • woodytoowoodytoo Posts: 284 Deckhand
    Hey Patrick - call jimmy koval, I left his number on another thread. He has a crew putting a new metal roof on his house right now.

    We are going to use d'asign source on ours - they have been doing a ton of work for us. Problem is they are prioritizing on existing customers right now.
    Bo G.
    Woody Too, Parker 2520XL
    Lil Woody, Carolina Skiff JVX16
    St Pete and Big Pine Key, Fl
  • Egrets LandingEgrets Landing Posts: 934 Officer
    I have searched and found a few but am hoping for some personal referrals.

    We have a damaged roof and am trying to get a quote for repair and a quote to install new metal roof. I am waiting on insurance adjuster to inspect and provide cost for repair. Thanks for any assistance.

    Good luck. No one I could find will quote any time frames just to go and look to quote even in vague manner to help. It could be next year before someone might quote it. I have been trying for two weeks to get a quote via two local groups and the best I could get from them is "as soon as we can" with no willingness to further define what that means to help me plan accordingly. It's pretty clear they really have no idea themselves. Thus, I don't expect to hear anything from either ever again. They are just too busy.
    It's the keys and contractor help even in normal times is a 50/50 if they will do what they promise. Contractors are horrible in the keys for good communication and delivering as promised on time. In this case with the chaos, I think its pretty much guaranteed to have to hire someone from up north to fix it. I have zero confidence in "as soon as we can". That is Keys disease code for you probably will never hear from us again. I would rather have someone say, they are too busy to quote and provide good service so as to not waste any time. If you are very busy and have no idea what the back log for work is and are not able to provide any frame of reference timing wise for anything, you are too busy to provide good service and should just advise callers accordingly. It is just common sense. Its funny though. Many contractor types are happy to spend 10 to 15 mins on the phone talking about how good they are and sometimes you can even get a contractor to show up and spend 20 to 30 mins on site to get notes together to quote and then you are likely to never hear from them again. I found that was the case with several plumbers over the last year. I had one plumber who showed and took notes and promised to quote and actually forgot all about it and he called me 3 weeks later to arrange to come to quote and when I asked what happened to them and why they didn't quote the first time, he was confused and had forgotten all about his first visit. That is a very inspiring vote of confidence. So typical of the keys.
    Over the years I found that with perhaps a single exception, the best contractor service comes from groups willing to drive from the mainland.
  • pinfisherpinfisher Posts: 317 Deckhand
    We have a excellent roofer doing tile repair in our neighborhood. Price is $100 per hour. Cash He is booked up for 6 weeks
  • piner_wahoopiner_wahoo Posts: 2,999 Captain
    sweetwater homes
    28' SEA VEE BRAND NEW 200 SUZUKI's- LIVE BAIT OFFSHORE WRECKS DEEP DROP REEFS BACKCOUNTRY
    CUSTOM CHARTERS u pick the boat- Capt.Harlan Trammell
    American Allegiance Charters -LOWER KEYS BACKCOUNTRY FISHING,LOBSTER dives, fish the 33' WORLDCAT w/ AOK+Allegiance!
    your boat or mine, my spots+my gear, your fish.
    305.394.7400
    BIG WAHOO
    checkout our new website- http://www.american-allegiance-charters.com/
    https://www.facebook.com/pages/American-Allegiance-Charters/708182519302079[SIGPIC][/SIGPIC]
  • djacksondjackson Posts: 9 Greenhorn
    My experience following Wilma was similar. Cost to replace a roof in Marathon was over double what it would cost in other parts of Florida. Do not hire Keys Roofing even if they offer to replace your roof for free. A search of the Monroe County Court records before hiring a roofer would be a good idea. You would need to put in the name of the company as well as the owner's name.
  • piner_wahoopiner_wahoo Posts: 2,999 Captain
    who ever returns you r call, shows up and DOES NOT charge for estimates! pinewood wanter $150 cash only consultation fee +$250 formal estimate!
    28' SEA VEE BRAND NEW 200 SUZUKI's- LIVE BAIT OFFSHORE WRECKS DEEP DROP REEFS BACKCOUNTRY
    CUSTOM CHARTERS u pick the boat- Capt.Harlan Trammell
    American Allegiance Charters -LOWER KEYS BACKCOUNTRY FISHING,LOBSTER dives, fish the 33' WORLDCAT w/ AOK+Allegiance!
    your boat or mine, my spots+my gear, your fish.
    305.394.7400
    BIG WAHOO
    checkout our new website- http://www.american-allegiance-charters.com/
    https://www.facebook.com/pages/American-Allegiance-Charters/708182519302079[SIGPIC][/SIGPIC]
  • latitudeajustmentlatitudeajustment Posts: 1,975 Captain
    Wow....just crazy, thanks for all the tips...still searching, at least the tarps are holding up so far.
  • ccriderccrider Posts: 489 Deckhand
    who ever returns you r call, shows up and DOES NOT charge for estimates! pinewood wanter $150 cash only consultation fee +$250 formal estimate!

    That is frickin ridiculous, I understand everyone needs to make a living and the work is not always steady down here but come on, after the devastation the island and people have suffered at the hands of Irma $400 for a estimate is a slap in the face for most I would imagine, nothing like taking advantage of someone when they're down and out. Thanks Piner_wahoo for the heads ups I will be sure to never use them no matter how good their work is. I hope to do the majority of our remod myself , but if I can't find the time my money will be going to the hand of someone that has a interest in the well being of the community.
  • Egrets LandingEgrets Landing Posts: 934 Officer
    I have searched and found a few but am hoping for some personal referrals.

    We have a damaged roof and am trying to get a quote for repair and a quote to install new metal roof. I am waiting on insurance adjuster to inspect and provide cost for repair. Thanks for any assistance.


    I got a quote from a group called Johnnie Cope Const. A GC with a roofing focus based in Islamorada and S. FL address.

    Quote terms were reasonable and good timing too. But I asked for references etc., some other jobs I could see etc.. No response. And the proposal was very sloppy with typos and mistakes. I had to have it redone twice to fix things. I know nothing about them other than they have a license I could check. No website. A very sloppy proposal with lack of attention to detail and zero response to reference requesst = a red flag. I can't get OK with a larger money job with zero references to check so I am hold there until I can get more information.

    For the groups I do know, they are way too busy to provide any kind of reasonable customer service and they do themselves no favors by taking on even more jobs to quote that they will never be able to get around to . TJ ryan who does great work said they had like near 1000 calls for quotes. They don't have a huge roofing staff. So I asked, how is it even remotely possible you can quote near a 1000 roofs anytime in the next year in addition to actually doing a roof or roofs? No answer other than some evasive response. The bottom line is they all have too much to do and not enough time to do it but they are not willing to admit that and advise anyone they are not taking on new quotes. I think if you can't provide good service because you have too much to handle in house, provide the good service to what is signed up and don't try to attempt the impossible with every one else. If you can't quote firmly in a reasonable time and get the job done within a reasonable time, you should not be wasting any time taking down information. Answers like "we will get to it when we get to it" or "we are doing the best we can" provide zero insight to anyone on timing and are completely counterproductive to good customer service and building confidence. No one knows if that means a month, 6 mos. or over a year and so you can't plan accordingly with that based on your immediate needs. Consequently, its best to just advise you not soliciting new bids at this time and only start again when the customer can get great service to avoid polluting an already earned service reputation. The same thing is going on with the AC contractors.

    I would think if you were an AC or roofing company based in S. FL, you could get down to the keys and build an impressive pipeline of business quick if you had your act together, with references, credentials and an efficient way to produce a clean professional proposal. I wish just a few more that were good were headed down and would make their presence known.
  • RazzmanRazzman Posts: 28 Greenhorn
    I've had zero luck getting anyone to quote my job. I am not complaining as it's not my primary residence and I can wait a bit, but like Egret says a simple call back with can't do it would be better than nothing at all. On a separate note, the house across the canal from me disintegrated and I know sections of its roof/decking caused my damage. The house has three open code violations regarding unsafe structure anbd nothing has been done for > 2 years. Any legal recourse there against owner and/or monroe co???
  • SnookMan772SnookMan772 Posts: 654 Officer
    I am getting a new roof on my home next week " I live in Jupiter, FL however my father lives in BPK" and I just spoke with the company that is doing mine moments ago after reading this thread. I mentioned to him what I saw in this post and he was shocked to hear about the cost for a quote and turnaround time just to get a quote. He said that they are actually currently doing a lot of work in the keys and plan to continue doing so. He said that they can actually provide quotes over the phone by using google earth and other measures to get a rough estimate about the size of the roof and what the costs might be to replace. I have been very happy with them thus far. I did seek them out prior to the storm and shopped a few others and they were thousands cheaper for the same type of roof.

    If you wanted to give them a call, he said they have been very good at getting back to people in a timely fashion.

    All American Roofing
    772-781-4410

    That is the general office number, the guy I am working with is Adam.

    Best of luck.

    PS. The Key's Disease comment cracked me up. I know it's just a matter of time before my father develops this rare disease!!

    Steve
  • Skinny RunningSkinny Running Posts: 66 Greenhorn
    PS. The Key's Disease comment cracked me up. I know it's just a matter of time before my father develops this rare disease!!

    Its a horrible plague. Virtually all Contractors in the keys have "the disease". It is particularly insidious because those affected seem to think they are doing pretty **** good and really have no ability to see the reality of how their business acumen and service really sizes up. So how do you officially diagnose Keys Disease?

    After getting blown off by a contractor who just forgot to call as promised, or just didn't show up as promised, or delivered a proposal with someone elses job details on it unrelated to your job probably with the wrong name, just make a couple of comments to hold them accountable for wasting your time or inquire why they did not do what they advised they would when they said they would. If the response is defensive and littered with ridiculous excuses they have the disease. If they offer no excuses but seem to think you are wrong and/or they take offense at the inquiry, they they have Keys Disease with the added affliction of being flat out incompetent and probably an **** too. Those contractors infected with Keys Disease = at least 90%.
  • piner_wahoopiner_wahoo Posts: 2,999 Captain
    do not use.
    28' SEA VEE BRAND NEW 200 SUZUKI's- LIVE BAIT OFFSHORE WRECKS DEEP DROP REEFS BACKCOUNTRY
    CUSTOM CHARTERS u pick the boat- Capt.Harlan Trammell
    American Allegiance Charters -LOWER KEYS BACKCOUNTRY FISHING,LOBSTER dives, fish the 33' WORLDCAT w/ AOK+Allegiance!
    your boat or mine, my spots+my gear, your fish.
    305.394.7400
    BIG WAHOO
    checkout our new website- http://www.american-allegiance-charters.com/
    https://www.facebook.com/pages/American-Allegiance-Charters/708182519302079[SIGPIC][/SIGPIC]
  • piner_wahoopiner_wahoo Posts: 2,999 Captain
    will let you know who actually shws up 2 do estimate
    28' SEA VEE BRAND NEW 200 SUZUKI's- LIVE BAIT OFFSHORE WRECKS DEEP DROP REEFS BACKCOUNTRY
    CUSTOM CHARTERS u pick the boat- Capt.Harlan Trammell
    American Allegiance Charters -LOWER KEYS BACKCOUNTRY FISHING,LOBSTER dives, fish the 33' WORLDCAT w/ AOK+Allegiance!
    your boat or mine, my spots+my gear, your fish.
    305.394.7400
    BIG WAHOO
    checkout our new website- http://www.american-allegiance-charters.com/
    https://www.facebook.com/pages/American-Allegiance-Charters/708182519302079[SIGPIC][/SIGPIC]
  • woodytoowoodytoo Posts: 284 Deckhand
    Onshore roofing 772-283-1505. The just finished installing a new metal roof for me yesterday - big pine key. No bull****, no disease, professionals.

    Bo
    Bo G.
    Woody Too, Parker 2520XL
    Lil Woody, Carolina Skiff JVX16
    St Pete and Big Pine Key, Fl
  • suprastevesuprasteve Posts: 100 Greenhorn
    Virtually all Contractors in the keys have "the disease".
    It's not just the contractors. I work for a larger construction company (sorry, no residential roofs) and we work down in the Keys on a fairly regular basis. I've had more issues with incompetence and a total lack of customer service out of the hotels down there than the rest of our projects combined. Many of the marinas are no better either. There's a few on the "good" list and we try to give them our business whenever possible.
  • Egrets LandingEgrets Landing Posts: 934 Officer
    suprasteve wrote: »
    It's not just the contractors. I work for a larger construction company (sorry, no residential roofs) and we work down in the Keys on a fairly regular basis. I've had more issues with incompetence and a total lack of customer service out of the hotels down there than the rest of our projects combined. Many of the marinas are no better either. There's a few on the "good" list and we try to give them our business whenever possible.

    I agree. I do that to when I find those that understand and seem to get it. I find the disease is rampant all over the Island Chain. Too many down there have no idea how to write and communicate professionally and when it comes to customer service it seems as though the notion is nothing with which they are concerned. And the aversion so many seem to have to being held accountable to a reasonable standard is also amazing. If you run into a person with disease and you get the list of excuses like "hey we just got caught up on the last job and couldn't make it" or sorry, "left my phone at home and something came up" and you call them out for wasting your time and explain you took time to make sure you were there to meet them - you are likely to get an attitude like you are the bad guy for making the point. I always make sure to hold everyone accountable when they fail to do what they promised to do and not once have I been offered an apology for the service fail and not once has anyone taken responsibility for their fail.
  • mikeloewmikeloew Posts: 316 Deckhand
    Lindholm Roofing
    88005 Overseas Hwy, Islamorada, FL 33036
    Phone: (305) 852-5730

    These guys are awesome.
    Marathon vacation home for rent

    http://www.floridakeyshomeforrent.com/
  • Egrets LandingEgrets Landing Posts: 934 Officer
    mikeloew wrote: »
    Lindholm Roofing
    88005 Overseas Hwy, Islamorada, FL 33036
    Phone: (305) 852-5730

    These guys are awesome.

    I heard that and had a neighbor recommend them but did not find them to be so awesome. I had them quote this week. It took about 10 days to get an email quote.

    I want to replace my existing shingle roof with new Metal Roof. As part of that, I need to have the fascia at the roof line replaced. It sort of all goes together as the facsia ties into the rafters and the drip edge that was quoted would be into and/or around the fascia. The roof itself is fine but much of the existing wood fascia is not in good condition. The roof can't really be done properly without addressing the fascia where the roof ties in. Its just a 3x8" board that runs the roof line.

    The quote I got was decent but it was totally silent on 1) timing and 2) how they would address any fascia or needed wood replacement issues either on the deck or at the roof line. So I followed up on both to get the quote revised or clarified and this is this is the response I got from Lindholm:

    "Because of extensive work you are hoping for on behalf of the fascia, I do not think that our company's scope of work would suit your needs appropriately. Our main focus at this time is roofing."

    I did appreciate a reasonably quick reply but the Lindholm scope of work falls a bit short for sure. Their perspective that the fascia is not something they see as a related component of the roofing was really surprising to hear. If you are in the roofing business and are not willing to correct fascia at the roof line.... well it just seems most people would find that to be a substantive problem and big concern.

    So if I would have proceeded with the Lindholm quote hoping for the best (without any followup) they would have likely not replaced any of it based on the response which would have been a disaster for me. Or once they got there looked at it first hand and then called and advised, "we are not willing to replace the fascia" that would have been a huge waste of time and quote fail too as it sounds like it would be many weeks or even months before they could start. The timing question was never addressed at all even in vague terms and that is also a quote fail in my book.
    Every properly written quote should provide some indication of timing.

    Obviously, any decent roofer can handle fascia issues and it is so common. My read is they are only working the easiest jobs possible and do not want to handle any that require anything other than just new roof panels or new shingles on an existing deck. So if you have to have your fascia replaced or need a good read on timing, it would appear Lindholm is not a good choice at this time. What I found funny is the quote did indicate a $45/hr charge for any needed carpentry work but then they respond as noted above when questioned about the fascia which would obviously be carpentry work.
  • dolfanjoeydolfanjoey Posts: 1,131 Officer
    If I could do roofing or sewer connections. I would be rolling in money.
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