Carrot Stix Warranty

wakebordlf · April 2013

Has anyone had any luck with their warranty? I had the tip break off while fishing so I emailed them about coverage and they looked up my info and told me it would be covered and to fill out some paperwork and mail them the section of my rod with the model info on it. I sent everything in back in January and have yet to get a response and they have stopped returning my emails. So has anyone had better results with them?

nick · April 2013

Goofy ole Wazchuck taught me to stay away from those rods. He broke at least one a show

Great advertising if you ask me:rotflmao

DragScreamer · April 2013

all i know is that they suck lol

estero · April 2013

I have had a Element 21 Carrot Stix Wild Green rod for a while and haven't had any problems with it.

jakedge · April 2013

They all sound the same....SNAP!

Germ · April 2013

I do recall I thought they had gone under for a little while and then came back. Id like to owna carrot stick, but ive heard they arent the most durable

johnD · April 2013

wakebordlf wrote: »

Has anyone had any luck with their warranty? I had the tip break off while fishing so I emailed them about coverage and they looked up my info and told me it would be covered and to fill out some paperwork and mail them the section of my rod with the model info on it. I sent everything in back in January and have yet to get a response and they have stopped returning my emails. So has anyone had better results with them?

Sounds about par for the course. I was even warned about those rods by one of their main retailers.

fsu11 · April 2013

I work at academy and ive seen 4 of them come back snapped in half from "setting" the hook how true it is noone knows but seems pretty crappy

Mako_One · April 2013

I saw wazchucks show this weekend and he no longer uses Carrot stix

DragScreamer · April 2013

Mako_One wrote: »

I saw wazchucks show this weekend and he no longer uses Carrot stix

The contract probably expired lol

Jim311 · April 2013

Pick up the phone and call them.

wakebordlf · April 2013

Jim311 wrote: »

Pick up the phone and call them.

Done that it goes to a full voicemail

estero · April 2013

Mako_One wrote: »

I saw wazchucks show this weekend and he no longer uses Carrot stix

He also does not have a Shearwater boat any longer.

haydenfox!#$ · May 2013

They work great for me. I have mine marked off every foot so when I stick it in the water I know how deep it is. Also works wonders for retrieving plugs from mangroves and as a guide stick while wading.

waldnerr · May 2013

If I'm going to fish with a vegetable, it's going to be celery! :wink

twirp · May 2013

I used to have 8 of them in the "Gold" series and one Boyd Duckett from early on...I have the Boyd Duckett sitting in the garage because it was a gift, all the others have been sold. I caught hundreds of fish, if not thousands between all of those, not one time did I suffer a break or a failure due to a fish strike, or ripping a skitter walk out of the grass. I have caught 25lb redfish on them, doormat flounder, 20lb. cobia and a 150lb or so bull shark over in Cedar Key. All of my rods have Shimano 2500 reel, with exception of my "big" one that had a 4000 on it (the one I boated the shark on).

My reason for getting rid of them was exactally what the OP is going through. I tried and tried and tried to contact them and NEVER got an answer or reply. I had an issue with a guide and needed an answer, that's all. No new rod, now warranty work, just a question and they were too dang good to get back to me. I have all St. Croix rods now and while I love them, they are not quite as sensative or as light...but, when I call they answer, when I email them I get a reply in a few hours. I like a company that has great customer service and a solid warranty, not to mention American made, which is always a plus and hard to find anymore.

The only thing I can tell you to try is hitting them on their Facebook page, they seem to have had a following there at one time, not sure if they still do. Facebook sucks, and I hate that I even mentioned it, but when I was looking for their contact info a while back, that's all that was coming up.

Now is a good time to find a new brand that has a solid reputation and has been around for a little bit. Something your local tackle shop will support you on and that is easily replaceable. Carrot Stix needs to go away unless they can get right and support the folks who have spent their hard earned money on their product. Good luck man, let us know what happens.

Doc Stressor · May 2013

I had the same experience as everyone else who tried to return a Carrot Stik. The retailer replaced the first one that broke, but couldn't get them to give him credit. He said that they wouldn't answer the phone.

After the second one broke a few months later, he said that I was on my own. When I tried to contact them they never answered e-mails and the phone just went to voice mail. I never got a call back.

It seems that things have not changed. What a scam. The rods are very light and some have interesting actions. But they break for no apparent reason when doing things like shaking a weed off the hook.

superduper · May 2013

the hook keepers are in a horrible spot too. amateur hour over there at carrot stix, better off with an ugly stik.

id suggest falcon rods, or st.croix. or even better, get a custom rod. bit more money, but youll get customer service for sure.

estero · May 2013

Star rods Seagis model have been getting a very good review by many.

I have seen several Loomis rods bundled up ready to ship back to the manufacturer. Loomis breaks also. Loomis also does not have the warranty they once did.
Most rods that I have heard the stories of them getting broken were not the fault of the rod.

ontheedge5658 · May 2013

Don't know about those Carrot Sticks. I bought my 13 yr old son a Star spinning rod last July $110.00. On Saturday it snapped 2' down from the tip. I always keep the reciepts for rods and reels. I went back to Bass Pro and they said go pick out another rod. Lifetime warranty. :dance

tarponfly49 · May 2013

estero wrote: »

Star rods Seagis model have been getting a very good review by many.

I have seen several Loomis rods bundled up ready to ship back to the manufacturer. Loomis breaks also. Loomis also does not have the warranty they once did.
Most rods that I have heard the stories of them getting broken were not the fault of the rod.

Just sent mine green water in a month or so back...it fell victim to a ceiling fan...ouch! Loomis had my new one back within 48 hours of relieving it! Only 5 days total from my hands back to my hands for a whopping $20 processing....not bad IMO

tankard · May 2013

nick wrote: »

Goofy ole Wazchuck taught me to stay away from those rods. He broke at least one a show

Great advertising if you ask me:rotflmao

No crap I thought only a Canadian could fall for that gimmick.

Mogan Master · May 2013

I was in a similar situation and after 3 or 4 months of frustration I looked up who's signature rod it was and called a public number and spoke to the guys wife. Two weeks later they sent me 2 rods. They threw in a second rod to make it right. Good luck though I believe I just happened upon the right button to push. Ever since then I have stuck with star and St Croix.

wakebordlf · May 2013

Sounds like I need to count this as a loss and move on! It was a great rod before it broke but there are just too many good rods out there for the same money or less with better customer service.

ontheedge5658 · May 2013

Go for the Star.

DragScreamer · May 2013

ontheedge5658 wrote: »

Go for the Star.

good advice, also st. croix and shimano make some pretty reliable rods.

SweatNreds · May 2013

I am/was on my 3rd returned rod. Ol mister Bull red said he wanted to keep testing those rods. lol Snap 2 or 3 eyelet down from the top every time. I did not bother calling or sending it back and they are really hard to get on the horn or a response via e-mail. Also it just cost to much for the warranty returns and my dime for shipping. obviously there is an issue with this series of rods. My model was the Green one 7'6 medium Heavy. 3 rods in 3 months.

Very good luck with my 2 Shimano rods
Have not had the other one long but has preformed great so far and is now my go to rod as I love the feel for it. TFO Temple Fork Outfitters

estero · May 2013

This is the G Loomis warranty address:
For U.S. Customers Send Directly to:

Shimano American Corp.
Reel Repair Service
One Holland
Irvine, CA. 92618

Edgewater220 · May 2013

Bought one fished with one day set the hook on a nice inshore grouper and third down the rod snapped. Common problem with these rods good luck with the warranty department. I put a new tip on where it broke now its a bait rod that's all it is good for.

Carrot Stix Warranty

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