Abu Garcia Customer Service

jvanpeltjvanpelt Posts: 411 Deckhand
I just want to give a quick shout out to the folks at Abu Garcia. Now I only use Abu rods for my light tackle rods and haven't had any issues. I use the Vendetta, Villain and new Volatile series rods. As with anything occasionally you're going to get a bad one that passes by un-noticed. I was having an issue with the guides falling off of the rod. I had one fall off and thought to myself, "I probably hit it" so I spent a few dollars and got it replaced. Then this past weekend I went to throw a topwater and had another guide dangling on the line. So today I sent an email to the Abu customer service and within 30 minutes I had a response asking for a few photos of the broken rod and for the model number and date I placed the order which was back in July. I sent all the information and 10 minutes later I received another email telling me that a new Abu Villain rod was on its way to my front door. OUTSTANDING customer service and they have definitely kept me a happy customer.


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