Rod Repair Vent

jaym

I sent a rod back to the manufacturer to have spinning cork rings fixed on the grip. This was a "life time warranty" rod and you would think that it would have been a fairly straightforward fix. I did not care about the time it took (3 months) or $75 because I have others but they had to replace the entire butt section and not just repair the grip. Second they put a fore grip on the rod when it did NOT have one prior and I hate fore grips.

Sorry for the vent but pretty frustrated.

sunflower

Pretty typical.
I have G Loomis and Temple Fork rods, and I think the "free lifetime repairs" are $50 an incident now.
Plus, they look to see if the damage was due to "mis-use."
I have repaired multiple rods.
I had a long struggle to get a bigger butt on a Temple Fork Mangrove series 12-weight, which had a tiny butt unfit for fighting big fish. They said, "Flip wants them like that." It finally did get done, after some months.
In reality, it's not a bad deal to extend the life of a $300 - $ 900 rod.

Reelthief

Jay, are you sure they didn't send you a new rod? Sounds like they possibly sent you a updated version of your rod model. I don't see why they would put a foregrip on a rod that was in for a butt section. I've seen situations in the past where they need to honor a warranty, but no longer make that particular model so they send you the next best thing. Hope it works out.

Ol'DirtyCaster

  They probably put a fore grip on it to hide something they botched on the repair. Cork is expensive, they wouldn't put it there if they didn't have to. I'd raise hell.

jaym

It was not a new rod but they did build a new butt section, which is really strange for a cork replacement. It took almost three months because they had to order new graphite for the butt section. Crazy. I actually offered to buy up to a current model.

The thing is I could have brought this to a local guy that had been building some of the best custom rods for the last 40 years and it would have been done in a week the correct way.

I have not idea how much the warranty drives up the price of rods but it seems to me there should be a better way to handle this.