Shimano tiagra 16 drag problem

I have been having a problem with my tiagra 16 reel. It is about 13 years old. I have had it cleaned and serviced every few years. In the last year I have had a problem with the drag staying tight. I can set the drag and then make a few drops to the bottom only to find that the drag pressure has dramatically lightened. I have sent it to half hitch for repair of this item twice and it returned in the same shape. It only loosens after the line is let out and retrieved a few times.

Any help would be greatly appreciated. Thinking about taking it to marks outdoors in birmingham al next to see if they can fix it.

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