Pursuit II Drag failure

cseng123cseng123 Posts: 365 Deckhand

I bought my sister the Penn Pursuit II combo for her birthday as a decent setup for bass fishing and the occasional inshore fishing trip. The first day out with the setup, she hooked into a small bass and the drag completely gave out. When I pull on the line, the reel just gives us line with no pressure or noise that most drag systems do. What do I need to do to solve this issue? I emailed customer service on Monday, but still have not been given a response yet. It is unacceptable. It was the first use, and Ive never had any issues with any reels, especially Penn reels in the past. Thanks.



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