We are quick to bash a product or customer service so I thought a feel good story is worth posting.
Last year I fished and got to use a Lasso Net, www.thelassonet.com, it is a retractable net that works outstanding for inshore fishing and stores away. After using one it immediately went on my Xmas list. Me, being me, promptly broke the net Xmas Day by not reading the directions on how to retract it. The product is not weak, I was just trying to force something instead of pushing the release button . I sent them an email about getting a part or etc. They immediately offered to just give me a new one. I explained that I broke it and would buy it, they insisted that they would give me another one and appreciated the honesty.
Obviously, this is really above and beyond what I expected from them and I actually feel a bit guilty taking a replacement net when I broke the first one. none the less, it is nice to be appreciated as a customer. Anyone looking for a good inshore net should take a look at the lasso net.