Had my xi2 break (again) in the butt section on a fish. I've never had another one of my rods break on fish (no I don't high-stick) over 10+ years.
That's not my issue though.
Mailed it to them for repairs that cost me the shipping fees there and then $50 for the repair. It took them 1 1/2 months to get to it and call me about payment. After they get my money they will start on the repair which is estimated to take another month.
This is complete BS, I use lifetime warranty gear so it can be replaced / repaired in a reasonable amount of time. For an $800 rod and $50 fee they should be shipping me a brand new rod immediately like every other decent company out there.
St Croix, Scott and TFO are top notch when it comes to this in my experience.
I'm done with Sage, I'll be selling that thing when I get it back.