PENN Q&A Customer Service Forum Page Now Live

[Cvtovar]

SORRY DO NOT REPLY I POSTED THIS WITHOUT REALIZING HOW TO MAKE A THREAD.
Reply to thread please and thank you 😃

Hi, I stripped the main gear on my fierce 4000 real after not much use. I was wondering if there is any replacement out there that would be better then the original? (From another real that would fit or just an upgrade part). Also, would putting in the ht100 washer increase the durability of the reel?

[Kahuna]

Thanks Tony for sending the part without any Hassle. I will install it today. I appreciate your customer service.

[waldnerr]

Hi, Tony. I recently purchased a TRQS9-G, primarily for use when fishing for large yellowfin tuna. While I was assured by my retailer that the reel I received was the latest version, it wasn't; it had a pin supporting the spool rather than a washer, and I was particularly concerned about whether the rotor arm was the newer version or the older arm that would bend and contact the spool at drag pressures above ~30 lbs. My retailer was of little help in rectifying the problem and suggested I contact Penn. As such, I contacted Jan Snow at Pure Fishing, who asked me to return the reel to Penn for an "under warranty upgrade." I did this and the reel's main shaft and spool support were replaced, but the rotor arm wasn't so I assumed I had received a reel with the improved rotor arm already installed. Today I purchased a TRQS5-G, and there is substantially more room between this reel's rotor arm and spool that there is in the TRQS9; I can easily slip a nickel between the spool and rotor arm in the TRQS5 but not the TRQS9. Jan told me that this is the way to tell whether the rotor arm was the improved version - my main concern when I sent the reel to Penn - and I can now clearly see what she was talking about. What should I do at this point? I'd rather not part with the reel for another few weeks, especially since yellowfin tuna season is rapidly approaching. Many thanks!